Questions? We’ve got answers.
Check out the Raw Garden FAQ below.

General

Where are Raw Garden flowers grown?

In Santa Barbara County, a fertile agricultural area known for wine and organic produce like squash, tomatoes, and leafy greens.

Can I buy your products online? Do you ship to other states?

Our products are only available for purchase through licensed dispensaries and delivery services in California. Due to federal regulations, we are unable to mail, ship, or sell directly to consumers. You can find a list of our licensed dispensaries here. Also, Weedmaps, Leafly, and iheartjane can assist you in locating and purchasing our products. You can find products near you by using our "Shop Now" feature.

How much do Raw Garden products cost?

Raw Garden is committed to accessible high-grade Cannabis; however, final pricing is dependent on the retailer. Check out our list of licensed retailers near you to locate our product. You can also check out our Deal Days where you can find which of your local dispensaries has Raw Garden promotions going on.

How can I avoid counterfeit products?

To ensure you are getting legitimate products we recommend only purchasing from licensed dispensaries in California. You can view our list of licensed retailers that carry our products here. We do not sell or ship products directly to consumers and do not sell products to unlicensed dispensaries or dispensaries outside of California. Visit our lab results page to verify your product. For further assistance and confirmation please reach out to our customer support team at [email protected] Please note that it is federally illegal to ship cannabis products. Be cautious of scam websites that sell counterfeit products. Our only websites are rawgarden.farm and rawgarden.co If you are unsure if you are on a legitimate website please reach out to customer support at [email protected] and we would be more than happy to verify for you.

Who is Raw Garden?

Raw Garden was founded in one of the world's premier agricultural regions, Santa Barbara County. Our team consists of multi-generational farmers, nerdy scientists, and heady enthusiasts all devoted to organic farming and clean products. We merge our expertise in breeding, cultivation, and manufacturing to produce single-source cannabis products for everyone.

Where can I find information about Raw Garden’s strains genetics?

https://rawgarden.farm/strains/

Do you use trim?

No. Never. We compost our trim.

How are there so many different flavors?

We have an extensive seed library and an ongoing breeding program that helps fuel the variety of flavors and strains that are planted and harvested each year.

Where can I find strain genetics information?

You can find our strain genetics information on the following platforms:

What does “Your Single Source™” mean?

"Your Single Source" means pure, clean, all-natural cannabis, nurtured and expertly crafted from seed to sale. We leverage vertical integration as a way to singularly source high-quality inputs from internal departments such as our seeds, flowers, processes, and processing all the way to the finished product ensuring you have a high-quality product.

Getting Started with Raw Garden

How do I set up my cartridge?

Our 510 threaded cartridge is compatible with any 510 threaded battery. Before using your cartridge make sure your battery is fully charged for optimal performance. Our standard pull battery comes ready to use and can be recharged with any 510 threaded USB charger. First, begin by removing the rubber coverings from the top and bottom of your cartridge and lightly tighten the cartridge to the battery. Be sure not to over-tighten which can cause the atomizer to be pushed down and hinder connection to the atomizer (metal connection plate). If you are using a standard pull battery. The heating element will activate upon inhale. Inhale softly through the mouthpiece and you will see the white light illuminate indicating a draw. Dosage is dependent on the length of inhalation. Start with a small puff and wait 2-5 minutes to gauge the effects. If you are using our Variable Voltage battery hold down the button on your battery while inhaling softly through the mouthpiece of the cartridge. Release the button to deactivate the heating element and stop inhaling. Effects will vary between individuals. The recommended dosage is dependent on individual tolerance.

What is the recommended voltage for Raw Garden vape cartridges?

Voltage recommendation is dependent on preference. Lower temps generally produce a more flavorful and smooth draw. Higher voltages provide a heavier, intense draw. Begin with the lowest voltage to find desired results. Variable Voltage lights indication:

  • Blue - lowest voltage
  • Green - Middle voltage
  • Red - Highest voltage.
Our standard pull battery is 3.7V

How should I store my Raw Garden products?

Dabs, joints, and vapes require different storage techniques. Dabs If you are consuming your dabs immediately, please store them in a cool, dry place. For longer storage, you can place your dabs in the refrigerator, however, be sure to allow the concentrate to return to room temperature, about 5 minutes, before opening and dabbing. Joints Joints require a cool, dry place to maintain freshness. Vapes Vapes should be kept at room temperature and away from extreme heat or cold. You should always remember to: - Keep your cartridge upright. which can help prevent issues with clogging and leaking. - Detach the cartridge from the battery when not in use. which can prevent unintentional heating. -Do not excessively use. Allow for the heating element to cool down. Be sure to never leave your vape cartridge in a hot car or places with extreme heat which can lead to leaking or defects with the cartridge or battery. Be sure to never leave your vape cartridge in a cold environment which can cause clogging and difficulty vaping.

What are the instructions for the Raw Garden battery?

Our standard pull battery is a M3 CCELL battery and comes partially charged. We recommend fully charging before first use for optimal performance. A solid white light while plugged into the charger will indicate it is charging. Charging time takes about one hour. The light will turn off when charging is complete. Charging is required when the light blinks 10 times. When ready to use, remove the rubber coverings from the top and bottom of your cartridge and lightly tighten the cartridge to the battery. The heating element will activate upon inhaling. Inhale softly through the mouthpiece and you will see the white light illuminate indicating a draw.

How do you use the variable voltage battery?

Our variable voltage battery will work with all Raw Garden 510 threaded cartridges. Press the button 5 times in quick succession to turn the battery on/off.

Adjust the temperature three different ways to optimize your flavor experience:
  • 2.9V = Blue LED
  • 3.1V = Green LED
  • 3.3V = Red LED
Press and hold the button down while inhaling on the cartridge mouthpiece. Release the button to deactivate and stop inhaling. Rechargeable with USB adapter.

Troubleshooting

Why is my cartridge not vaporizing?

If your cartridge is not vaporizing it may be due to poor battery connection. The atomizer (metal connection plate) is designed to move up and down to accommodate different cartridges with different depths. Loss of contact can happen when the cartridge is over-tightened causing the connection plate to be pushed down too far leading to a loss of connection. For further assistance please reach out to [email protected]

Why is my joint not staying lit?

Sometimes the flower is rolled too tight causing less airflow throughout the joint. If you find this happens to you, you can loosen the flower by rolling the joint between your index finger and thumb, or palms, for about 14-15 seconds. As if you were lengthening a piece of cookie dough. Use a little pressure as the paper is tough and will withstand a massage. This will allow the flower to loosen and provide more airflow throughout the joint for a smooth, continuous hit.

My Ready-to-use battery died before I finished my vape cartridge. What should I do?

Our Ready-to-use batteries are rechargeable. You may charge it with a 510-threaded charger that you can find at most smoke shops and convenience stores. To charge, simply screw the battery to the threaded end of the charger and plug the charger into a standard USB charging brick or a USB port on a laptop or computer.

Product Focused

What does ‘Live’ in Live Resin mean?

Live' means that the starting material is fresh frozen cannabis flowers that were not dried and cured but rather frozen immediately after harvest. We flash freeze all of our flowers in order to preserve the flavors and aromas that are often lost during the drying process.

Does Raw Garden use any additives or fillers?

We do not use any additives in our products, ever. We believe in 100% cannabis, always.

What kind of hardware does Raw Garden use?

We use industry-leading CCELL hardware. Produced with FDA-approved high-quality materials under extremely rigorous safety control, CCELL products have obtained safety certificates from authoritative quality systems, such as FDA, RoHs, FCC, CE, and UL. You can read more about CCELL and its products at www.ccell.com/safety

What do the aroma icon and descriptors mean on the label?

Raw Garden believes aroma drives a lot of the conversation when talking about Cannabis. It is an experience everyone can relate to and understand. The three aroma icons located on the label describe the primary (the strongest, most prominent notes), the secondary and the tertiary aromas that you will find in each strain. So you can choose what you want based on what you like. Head over to our Strain Page where you can filter by aromas to find the flavors that appeal to you.

Does Raw Garden test for heavy metals/lead?

Yes, we believe in transparency and quality, which is why our products are held to the highest internal standards and undergo rigorous testing at multiple levels before reaching you. All of the hardware utilizes advanced technology and reliable components to create products that all pass safety tests including heavy metals.

What is Raw Garden’s extraction process?

We use a proprietary cryogenic hydrocarbon extract process that uses sub-zero temperatures to extract more of the terpenes and cannabinoids we want and less of the fats and waxes we don't want.

What is the difference between Raw Garden’s Live Resin and Live Sauce?

Live Resin and Live Sauce are both produced using the same process. The difference between the two is the texture and consistency, which is due to the amount of aromatic compounds (aka terpenes) produced by the plant. Each strain of Cannabis produces varying ratios of cannabinoids to aromatic compounds. Live Resin has less aromatics and is a drier, "sugary" consistency. Live Sauce has more aromatics and is a wetter, "applesauce" consistency. Both provide a flavorful and powerful experience, it is up to your preference on which one is right for you.

How does Raw Garden have so many strains?

We have an extensive seed library and an ongoing breeding program that helps fuel the variety of flavors and strains that are planted and harvested each year. We have invested heavily in the science of cannabis which has allowed us to focus on showcasing the unique aroma profiles expressed in the Cannabis plant.

Do you use any harmful pesticides?

No, at Raw Garden our first priority is providing the cleanest and safest products and that's why we never use conventional pesticides. We practice an organic integrated pest management (IPM) plan which is a system that incorporates cultural practices, mechanical practices, biological controls, and organic biochemical applications that allows us to keep the plant health as high as possible.

What is Refined Live Resin™?

Refined Live Resin concentrates are the highest potency, purest concentrate we make. We wanted to showcase the most sought-after compounds that naturally occur in the plant: pure THC and Cannabis aromatics. Our RLR process captures not just the terpenes, but a complex entourage of natural cannabis aromatics that make the deep, rich flavors and aromas we enjoy.

What is in Raw Garden’s Refined Live Resin™️ Cartridges?

Our cartridges only contain single-source cannabinoids and cannabis derived terpenes, just like it says on the box. We post lab results for every batch we release to the market to ensure transparency and easy access for our customers. https://rawgarden.farm/lab-results

Why did we create Refined Live Resin™️?

We created Refined Live Resin to maximize functionality and flavor while vaping. RLR has been optimized to perform in a vape cartridge by removing the waxes, fats, and lipids from our Live Resin. In the Raw Garden process, only the freshest, whole flowers are used and the strain-specific cannabis aromatics are preserved in the oil. Each batch uses only 100% pure Cannabis Live Resin; no trim, no additives, ever.

What is Live Resin?

Live Resin Sauce is made from fresh frozen plant material that was not dried and cured but rather frozen immediately after harvest. The starting plant material is a key indicator as to whether a Sauce is considered “live.” Consumers who value sauce for its high terpene content will find the distinction between Live Resin Sauce and Sauce made from dried and cured flower particularly useful. If the extraction technician is able to retain the full spectrum of compounds available in the fresh frozen plant material at the time that it was processed, Live Resin Sauce can be considered full spectrum, though the terms Live Resin and full spectrum are not synonymous.

What is Live Sauce?

A cannabis extract with a sticky, liquid consistency. Sauce extractions contain high levels of terpenes and are typically the most flavorful of extracts. Sauce is produced utilizing a closed loop system and allows the THCa to crystallize under various pressures and temperatures. This environment promotes the natural separation of the major cannabinoids from the terpene-rich portion.

What is your starting material for Sauces and Live Resin?

Single Source whole plant fresh frozen flowers from our farm.

Can you consume Live Sauce/Live Resin right out of cold storage?

No, exposing the Live Sauce/Live Resin to the atmosphere can cause condensation on the product which may make your dab sizzle in your nail. Bring to room temperature before opening for use.

How do you store Live Sauce/Live Resin?

Sauce and Live Resin is best stored in a fridge or a freezer with the lid sealed on tight. Let thaw for 5 minutes prior to opening for use.