We’re committed to you.

Raw Garden™️ is committed to providing our customers with excellent products.
For any concerns or issues, please email info@rawgarden.farm.

Please include the following information that will be required in order for us to assist you.

1. First and Last Name
2. Email Address
3. Concern or Issue
4. Date of Purchase
5. Name of Retailer
6. Retailer’s Address
7. Photo of receipt
8. Photo/s or video/s of product

Please note:

1. Concerns and issues must be reported in a reasonable amount of time
2. Defective/damaged items must be reported within 24 hours of purchase
3. Cartridges and dabbables must have a reasonable amount left
4. The product is required to receive an exchange/replacement
5. Receipts are required to receive an exchange/replacement

Please remember returns are at the discretion of the retailer:

1. Retailers have different return policies
2. Some retailers may not accept returns
3. Most retailers will not accept returns if the product was purchased at another retailer

Please ask the retailer you are purchasing from about their return policy.