We’re committed to you.

Raw Garden is committed to providing our customers with excellent products.
For any concerns or issues, please email info@rawgarden.farm.

Please include the following information that will be required in order for us to assist you.

1. First and Last Name
2. Email Address
3. Concern or Issue
4. Date of Purchase
5. Name of Retailer
6. Retailer’s Address
7. Photo of receipt
8. Photo/s or video/s of product

Please note:

1. Concerns and issues must be reported within 30 days of purchase.
2. Defective items must be reported within 7 days of purchase.
3. Dabs and cartridges should have at least 50% of oil remaining for an exchange to be honored.
4. The defective item must be returned to place of purchase to receive an exchange.

Please remember returns are at the discretion of the retailer:

1. Retailers have different return policies
2. Some retailers may not accept returns
3. Most retailers will not accept returns if the product was purchased at another retailer

Please ask the retailer you are purchasing from about their return policy.