Raw Garden Return & Exchange Policy

Raw Garden is committed to providing our customers with excellent products. If you are unsatisfied with your product we will take care of the issue immediately. For any concerns, device, or troubleshooting issues, please email info@rawgarden.farm.

Conditions For Return

We accept returns for 14 days from the date of your order. Products must meet the following conditions to be eligible for a refund or exchange:

  • Product(s) must be in original and brand new condition

  • Item was damaged

  • Product will not turn on and/or charge

  • Contents is leaking from the product

Defective/damaged items must be reported within 14 days of purchase.

How to Return

Please contact customer support by filling out the form below. You will be asked to provide the following:

  • Receipt of purchase
  • Location of purchase
  • Photo of products that you wish to return
  • If defective, please send a video of what is wrong with the product(s)
  • Reason for return

Please allow 5-7 business days for the proper processing of your return or exchange.


 

Please complete the form below

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